Hilston Park

Safeguarding & Child Protection Policy

Safeguarding & Child Protection Policy, along with our Terms & Conditions and Privacy Policy.

Safeguarding & Child Protection Policy

Hilston Park has established a responsible and structured approach to safeguarding that reflects the nature of what we do. We welcome schools, youth groups, and young people onto our site regularly. That comes with a clear and non-negotiable duty of care. This policy sets out how we meet that duty. It applies to every member of staff, every volunteer, every contractor, and every visiting organisation that brings children or young people to Hilston Park.

1. Our Commitment to Safeguarding

Hilston Park believes that every child has the right to be safe, respected and protected from harm. We take all safeguarding concerns seriously, regardless of how they are raised or who they involve. We are committed to:

2. Who This Policy Covers

This policy applies to all children and young people up to the age of 18, as defined by the Children Act 1989. It covers every part of a visit to Hilston Park, including:

AreaApplies To
Residential accommodationAll overnight group stays
Outdoor activity sessionsAll guided and supervised activities
Dining and communal spacesAll group meals and shared areas
Outdoor learning environmentsAll estate grounds and activity areas
Digital communicationAny online contact linked to an organised visit
TransportAny transport arrangements managed by Hilston Park

This policy applies to all Hilston Park staff, volunteers, contractors and external activity providers operating on site.

3. Safer Recruitment & DBS Checks

Every member of Hilston Park staff who works with children and young people holds an enhanced Disclosure and Barring Service (DBS) check. No member of staff begins regulated activity before a satisfactory DBS check has been received and recorded. Our recruitment process includes:

Hilston Park reserves the right to refuse employment, contractor access or volunteer placement where safeguarding concerns are identified during recruitment or operational review.

4. Designated Safeguarding Lead

Hilston Park maintains a Designated Safeguarding Lead (DSL) who is responsible for day-to-day safeguarding matters on site. A deputy DSL is in place to cover any period of absence. The DSL is responsible for:

Safeguarding Contact Details
Venue telephone: +44 (0) 1600 240033
Safeguarding email: booking@hilstonpark.com
Location: Hilston Park, Monmouthshire, Wales

Where there is immediate risk or danger, contact emergency services without delay.

5. Responsibilities of Hilston Park Staff

Schools and organisations bringing children to Hilston Park retain their own safeguarding responsibilities throughout the visit. Hilston Park works alongside visiting staff but does not replace the booking organisation's safeguarding structure. All staff are expected to:

6. Responsibilities of Visiting Schools & Groups

Schools and organisations bringing children to Hilston Park retain their own safeguarding responsibilities throughout the visit. Hilston Park works alongside visiting staff but does not replace the safeguarding structure of the booking organisation. Visiting schools and groups are expected to:

7. On-Site Supervision by Hilston Park

All outdoor activities at Hilston Park are led by staff. Hilston Park instructors are present throughout every session. Visiting staff are expected to remain actively involved in supervision during activities and are responsible for their group between sessions, during meals and overnight. Group leaders must ensure:

Hilston Park staff may intervene where supervision is considered inadequate or where the safety of any child on site is at risk.

8. Accommodation & Residential Safety

Residential stays require heightened safeguarding awareness. Hilston Park manages accommodation with the following considerations in place:

Behaviour that creates intimidation, disruption or safeguarding concerns within residential areas will result in immediate intervention from Hilston Park staff.

9. Allegations Against Staff or Volunteers

Any concern involving the conduct of a staff member, volunteer, contractor or visiting adult will be reported immediately to the Designated Safeguarding Lead. Where appropriate, concerns may be referred to the Local Authority Designated Officer (LADO), police, or safeguarding authorities. Hilston Park may suspend duties or restrict site access while concerns are reviewed.

10. Recognising & Reporting Concerns

A safeguarding concern should never be ignored or delayed. Concerns may arise from direct disclosure by a child, observed behaviour, or a report from another adult on site. If a child makes a disclosure, staff should:

Concerns will be escalated to the following where necessary:

AuthorityWhen
Gwent Children's Safeguarding ServicesWhere a child may be at risk of harm
PoliceWhere a crime may have been committed
Emergency servicesWhere there is immediate danger
School safeguarding leadWhere the concern involves a visiting school group

All concerns are recorded in writing on the same day they are identified and stored securely.

11. First Aid & Emergency Procedures

Trained first aiders are present on site at all times during operational hours. First aid provision is maintained across activity areas and within the main building. Visiting organisations must provide the following before arrival:

In a medical emergency, Hilston Park staff will contact emergency services immediately. The visiting group leader will be notified and is responsible for contacting parents or guardians in line with their own procedures.

12. Digital Safety & Use of Devices

Phones, cameras and recording devices must be used responsibly throughout a visit to Hilston Park. The following are not permitted on site:

Commercial photography or media production requires prior written permission from Hilston Park management.

13. Behaviour & Site Restrictions

Hilston Park may restrict site access to any individual whose behaviour raises safeguarding, welfare or safety concerns. This includes behaviour involving:

Serious breaches will result in removal from site and referral to external authorities where appropriate.

14. Policy Review

This policy is reviewed annually by Hilston Park's Designated Safeguarding Lead and senior management team. It will also be reviewed following any significant safeguarding incident or relevant change in legislation.