Data Protection Complaint

Data Protection Complaint Submission

A Data Protection Complaint is a concern about how your personal data or data protection rights have been handled. At Hilston Park, we take our obligations under the UK GDPR and Data Protection Act 2018 (DPA 2018) very seriously and aim to resolve privacy-related concerns promptly and fairly.

Please use the form below to submit a complaint relating specifically to the handling of your personal data or your data protection rights.

This form should not be used for general service complaints, booking enquiries, activity concerns, or other matters that are not directly related to Data Protection.

Your Right to Complain

You can use this form to submit a complaint to us about how we have handled your personal data or your data rights. We take our obligations under the UK GDPR and DPA 2018 very seriously and welcome the opportunity to make things right.

When we refer to 'personal data', we mean information that contains your name or anything that can identify you or another living individual.

Process and Timescales

Once we receive your complaint:

• We will acknowledge your complaint and review the details provided.
• We may contact you to verify your identity or request additional information.
• We will investigate your concerns fairly and confidentially.
• We aim to provide a response within 30 days.

For complex complaints, additional time may be required. If this happens, we will keep you informed of the progress and expected response timeframe.

Your Data and Next Steps

Your personal information submitted through this form will only be used for the purpose of investigating and responding to your data protection complaint. We will not share your information with third parties unless required by law or necessary to complete our investigation.

For more information about how we process personal data, please refer to our Privacy Policy.

If you remain unsatisfied with our internal response, you maintain the statutory right to lodge a formal complaint regarding data management handled in the United Kingdom with the Information Commissioner's Office (ICO) via their helpline on: 0303 123 1113

Data Protection Complaint Form

After Submission

Thank you for submitting your Data Protection Complaint. A member of the Hilston Park compliance team will review your submission and respond within 30 days. We will use the contact details you provided to acknowledge receipt and keep you updated on the progress of your complaint.