Privacy Policy for Hilston Park

Effective Date: 29/10/2024

At Hilston Park, accessible from https://hilstonpark.com/, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website. By using our site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you. This includes:

  • Personal Information:
      • Name
      • Email address
      • Phone number
      • Mailing address
      • Any other information you provide when filling out forms on our website
  • Non-Personal Information:
    • Browser type and version
    • IP address
    • Pages visited and time spent on those pages
    • Device type and operating system
    • Referral source (how you found our website)

2. How We Use Your Information

We may use your information for various purposes, including:

  • To Provide Our Services: Managing your account, processing transactions, and providing customer support.
  • To Communicate with You: Responding to your inquiries, providing updates about your account, or sending notifications regarding our services.
  • Marketing and Promotional Purposes: Sending newsletters, marketing materials, and promotional offers that may be of interest to you, with your consent where required.
  • To Improve Our Website: Analysing website usage and trends to enhance user experience and functionality.
  • Legal Compliance: Complying with applicable laws, regulations, or legal requests, including obligations under the UK GDPR.

3. Legal Basis for Processing Your Information

Under the UK GDPR, we rely on the following legal bases to process your personal data:

  • Consent: Where you have given us explicit consent to process your data for specific purposes, such as marketing communications.
  • Contractual Necessity: Where processing is necessary for the performance of a contract to which you are a party.
  • Legal Obligation: Where we need to comply with a legal or regulatory obligation.
  • Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website and store certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our site.

Types of Cookies We Use:

  • Session Cookies: Temporary cookies that expire once you close your browser, helping us track your actions during a single browsing session.
  • Persistent Cookies: These remain on your device for a set period or until you delete them, allowing us to remember your preferences for future visits.
  • Third-Party Cookies: Set by domains that are not visited by you, such as analytics services or advertising partners.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with trusted partners who assist us in operating our website, conducting our business, or servicing you. These parties are obligated to keep your information confidential.

We may also disclose your information:

  • For Legal Reasons: If required by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • In Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

6. Data Security

We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will determine the appropriate retention period based on the nature of the data, the purposes for which we process it, and our legal obligations.

8. Your Rights Under UK GDPR

As a data subject, you have certain rights under the UK GDPR, including:

  • Right to Access: You have the right to request copies of your personal data.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
  • Right to Erasure: You have the right to request that we delete your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

To exercise these rights, please contact us using the information below.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Hilston Park is a trading name of Dayya Ltd

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